Allan Cumming

Systems Improvement Manager
Southern District Health Board, NZ


12:00 Workshop C: Tips and Tools for Training Staff for Quality Improvement in Lean

Creating a cultural shift for change proves to be difficult when trying to move an organisation to quality improvement. Training staff and leaders correctly can significantly impact the success of your continuous improvement processes. This workshop will discuss the key challenges and will be an in-depth session to work with peers to provide solutions, strategies and tools to implement when training staff.

Key Learning Areas:

  • Establishing a performance culture to drive productivity and efficiency
  • How to engage with staff to achieve continuous improvement
  • Exploring how to drive change in a reluctant workforce
  • Developing strategies to deal with leadership challenges