Dion Chamberlain

Manager Business improvement and Support
Department of Internal Affairs


09:10 Transforming Services into a More User Centered Experience Through Online and Digital

  • Aligning services with how people live their lives and when they need them
  • Highlighting why DIA implemented a more agile methodology to continuous improvement
  • Implementing change more frequently for rapid development
  • Utilising data and analytics to take a more targeted approach and understand barriers to drive customers online