Elspet Garvey

Manager, Business Process Management Office
The University of Auckland


12:00 Workshop A: Examining Design Thinking and It’s Impact on your Customer’s Needs

Organisations and groups are always trying to get ahead in the design thinking landscape. Design thinking is often turned to when radical new product concepts are needed. This workshop will examine ways that process excellence teams can increase their ability to create breakthrough products.

Key Learning Areas:

  • Communicating the challenge & goal
  • Promoting an emerging technology focus
  • Looking at analogical thinking, rapid process design, and design thinking practices
  • Understanding how to solve simple problems
  • Relating creativity and innovation through design
  • From the old to the New Decision Making process
  • Leveraging more ideators with crowd funding
  • How do we change ourselves and support change within the organisation
  • Looking into strength based innovation approaches

12:40 Panel Discussion: How will The Future of AI Impact Our Improvement Processes and Business Operations

  • Where will AI and Digital be within the next 5-10 years and how do we best prepare?
  • Connecting process rules to process robots and automation
  • What happens to the organisation as AI increases? Tips for keeping staff motivated and engaged
  • How can we plan for AI and build it into the business strategy
  • Addressing challenges and strategies for change management and change resistance
  • Progressing from prototyping: Implementing AI in the customer service environment