Shona Meyrick

Manager Business Process Management
ACC


12:40 Panel Discussion: How will The Future of AI Impact Our Improvement Processes and Business Operations

  • Where will AI and Digital be within the next 5-10 years and how do we best prepare?
  • Connecting process rules to process robots and automation
  • What happens to the organisation as AI increases? Tips for keeping staff motivated and engaged
  • How can we plan for AI and build it into the business strategy
  • Addressing challenges and strategies for change management and change resistance
  • Progressing from prototyping: Implementing AI in the customer service environment