Building Lean capability, engagement and empowerment of staff

In this presentation from PEX NZ 2016 Jo Crowley Business improvement Lean Specialist, Transformation Office at Auckland City Council explores:

Defining programs with staff and customer at the centre of design
Enhance customer experience through innovative process excellence tools & strategies
Improving retention and appreciation of existing customer through customer centric designed processes
Building up a foundation to upscale the organisation through re-engineering and innovative process improvement projects
Getting buy-in with customers and staff through the right leadership from the top
Lessons in achieving sustainable change

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