Building Lean capability, engagement and empowerment of staff

Building Lean capability, engagement and empowerment of staff
In this presentation from PEX NZ 2016 Jo Crowley Business improvement Lean Specialist, Transformation Office at Auckland City Council explores:
  • Defining programs with staff and customer at the centre of design
  • Enhance customer experience through innovative process excellence tools & strategies
  • Improving retention and appreciation of existing customer through customer centric designed processes
  • Building up a foundation to upscale the organisation through re-engineering and innovative process improvement projects
  • Getting buy-in with customers and staff through the right leadership from the top
  • Lessons in achieving sustainable change

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