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20 - 22 March, 2017 | Rydges Auckland, New Zealand

Media Centre

Presentations

Transforming the organisation by creating a culture that embraces CI – How we lead, manage andimprove

In this presentation from PEX NZ 2016 Darren Lee, Continuous Improvement Manager at Inland Revenue explores: Understanding the impact of organisational culture on organisational performance Shifting an organisation by creating a culture that embraces continuous improvement Building a culture through a ‘bottom-up’ approach Developing a culture... Read More

Improving and building State Services with the customer at the centre of our thinking

In this presentation from PEX NZ 2016 Dan Eaton, Director Continuous Improvement at State Services Commission and Duncan Boennic, Chief Operating Officer at Education Payroll Ltd  explore: Seeing government services and understanding performance from a customer perspective Empowering leaders and staff to make improvements “in the work” Using... Read More

Balancing process excellence with business as usual (BAU)

In this presentation from PEX NZ 2016 Jane Winterman Group Business Improvement Manager at New Zealand Post explores: Creating a healthy balance through efficient time management and effective planning Achieving more resources and time by getting more cross-functional and executive support Creating an understanding on executive level through... Read More

Achieving business transformation through customer centric experience design and innovation

In this presentation from PEX NZ 2016 Steve Ferguson General Manager Strategy & Transformation at Kiwibank explores: Defining programs with staff and customer at the centre of design Enhance customer experience through innovative process excellence tools & strategies Improving retention and appreciation of existing customer through... Read More

Building Lean capability, engagement and empowerment of staff

In this presentation from PEX NZ 2016 Jo Crowley Business improvement Lean Specialist, Transformation Office at Auckland City Council explores: Defining programs with staff and customer at the centre of design Enhance customer experience through innovative process excellence tools & strategies Improving retention and appreciation of existing... Read More

Gaining a competitive advantage by developing a strategic capability across the organisation

In this presentation from PEX NZ Thane Haarhoff Continuous Improvement Coach at HealthAlliance explores: Achieving continuous improvement through collaboration across business units Driving innovation and achieving agility through redesigning organisational structures Establishing sustainable capabilities by understanding the kind of design that... Read More

Video

Creating a Culture of Continuous Improvement

Ahead of Process Excellence New Zealand 2017 we look back on this key presentation from PEX Week Australia 2016 by Darren Lee, Continuous Improvement Manager at Inland Revenue NZ. In this presentation, Darren shares The Inland Revenue story and delves into their eight year business transformation which has strategically shifted focus to create the... Read More

Case Studies

New Zealand Post: Balancing process excellence with business as usual (BAU)

In this presentation from PEX NZ 2016 Jane Winterman Group Business Improvement Manager at New Zealand Post explores: Creating a healthy balance through efficient time management and effective planning Achieving more resources and time by getting more cross-functional and executive support Creating an understanding on executive level through... Read More

Auckland City Council: Building Lean capability, engagement and empowerment of staff

In this presentation from PEX NZ 2016 Jo Crowley Business improvement Lean Specialist, Transformation Office at Auckland City Council explores: Defining programs with staff and customer at the centre of design Enhance customer experience through innovative process excellence tools & strategies Improving retention and appreciation of existing... Read More

Kiwibank: Achieving business transformation through customer centric experience design and innovation

In this presentation from PEX NZ 2016 Steve Ferguson General Manager Strategy & Transformation at Kiwibank explores: Defining programs with staff and customer at the centre of design Enhance customer experience through innovative process excellence tools & strategies Improving retention and appreciation of existing customer through... Read More

BUPA - Transforming Culture and Preparing for Automation

With digitisation and customer expectations dramatically changing the focus of process excellence professionals, there has been a focus shift within operations.  Flexibility over standardisation and people rather than process are now the focus, bringing business improvement to the forefront and adopting new methodologies to improve efficiencies,... Read More

Fast Track Your Attendance

Fast Track Your Attendance

Want to fast track your registration to PEX NZ 2017? It's easy - just download, fill out this form and send it to... Read More

Articles

Designing Excellence: a Look at BNZ’s Breakthrough Efficiency Program

Ahead of Process Excellence New Zealand 2017 we chat to Willem Acker, Manager of Business Design and Operational Excellence at BNZ. Willem shares the design process behind BNZ’s new efficiency program and shares the positive impact the program is having on staff and customers... Read More

Transcript

Inland Revenue - Creating a Culture of Continuous Improvement

Ahead of Process Excellence New Zealand 2017 we look back on this key presentation from PEX Week Australia 2016 by Darren Lee, Continuous Improvement Manager at Inland Revenue NZ. In this presentation, Darren shares The Inland Revenue story and delves into their eight year business transformation which has strategically shifted focus to create the... Read More

The Inland Revenue Story: Creating a Culture of Continuous Improvement

Ahead of Process Excellence New Zealand 2017 we look back on this key presentation from PEX Week Australia 2016 by Darren Lee, Continuous Improvement Manager at Inland Revenue NZ. In this presentation, Darren shares The Inland Revenue story and delves into their eight year business transformation which has strategically shifted focus to create the... Read More