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20 - 22 March, 2017 | Rydges Auckland, New Zealand

Media Centre

Presentations

Transforming the organisation by creating a culture that embraces CI – How we lead, manage andimprove

In this presentation from PEX NZ 2016 Darren Lee, Continuous Improvement Manager at Inland Revenue explores:

  • Understanding the impact of organisational culture on organisational performance
  • Shifting an organisation by creating a culture that embraces continuous improvement
  • Building a culture through a ‘bottom-up’ approach
  • Developing a culture through the right leadership – how leadership makes or breaks culture
  • It’s all about the customer, or is it…?

Improving and building State Services with the customer at the centre of our thinking

In this presentation from PEX NZ 2016 Dan Eaton, Director Continuous Improvement at State Services Commission and Duncan Boennic, Chief Operating Officer at Education Payroll Ltd  explore:

  • Seeing government services and understanding performance from a customer perspective
  • Empowering leaders and staff to make improvements “in the work”
  • Using a ‘systems thinking’ lens when designing and implementing sustainable change
  • Spreading a culture of continuous improvement across the State Services by building leadership capability

Balancing process excellence with business as usual (BAU)

In this presentation from PEX NZ 2016 Jane Winterman Group Business Improvement Manager at New Zealand Post explores:

  • Creating a healthy balance through efficient time management and effective planning
  • Achieving more resources and time by getting more cross-functional and executive support
  • Creating an understanding on executive level through education about how cultural continuous improvement would look like
  • Making transformations more effective and efficient by providing the right education and training

Achieving business transformation through customer centric experience design and innovation

In this presentation from PEX NZ 2016 Steve Ferguson General Manager Strategy & Transformation at Kiwibank explores:

  • Defining programs with staff and customer at the centre of design
  • Enhance customer experience through innovative process excellence tools & strategies
  • Improving retention and appreciation of existing customer through customer centric designed processes
  • Building up a foundation to upscale the organisation through re-engineering and innovative process improvement projects
  • Getting buy-in with customers and staff through the right leadership from the top
  • Lessons in achieving sustainable change

Building Lean capability, engagement and empowerment of staff

In this presentation from PEX NZ 2016 Jo Crowley Business improvement Lean Specialist, Transformation Office at Auckland City Council explores:

  • Defining programs with staff and customer at the centre of design
  • Enhance customer experience through innovative process excellence tools & strategies
  • Improving retention and appreciation of existing customer through customer centric designed processes
  • Building up a foundation to upscale the organisation through re-engineering and innovative process improvement projects
  • Getting buy-in with customers and staff through the right leadership from the top
  • Lessons in achieving sustainable change

Gaining a competitive advantage by developing a strategic capability across the organisation

In this presentation from PEX NZ Thane Haarhoff Continuous Improvement Coach at HealthAlliance explores:

  • Achieving continuous improvement through collaboration across business units
  • Driving innovation and achieving agility through redesigning organisational structures
  • Establishing sustainable capabilities by understanding the kind of design that supports the business model and strategy
  • Preparing staff to drive business performance through training and coaching 

Video

Creating a Culture of Continuous Improvement

Ahead of Process Excellence New Zealand 2017 we look back on this key presentation from PEX Week Australia 2016 by Darren Lee, Continuous Improvement Manager at Inland Revenue NZ. In this presentation, Darren shares The Inland Revenue story and delves into their eight year business transformation which has strategically shifted focus to create the ‘Inland Revenue of the Future.’ 

Case Studies

New Zealand Post: Balancing process excellence with business as usual (BAU)

In this presentation from PEX NZ 2016 Jane Winterman Group Business Improvement Manager at New Zealand Post explores:

  • Creating a healthy balance through efficient time management and effective planning
  • Achieving more resources and time by getting more cross-functional and executive support
  • Creating an understanding on executive level through education about how cultural continuous improvement would look like
  • Making transformations more effective and efficient by providing the right education and training

Auckland City Council: Building Lean capability, engagement and empowerment of staff

In this presentation from PEX NZ 2016 Jo Crowley Business improvement Lean Specialist, Transformation Office at Auckland City Council explores:

  • Defining programs with staff and customer at the centre of design
  • Enhance customer experience through innovative process excellence tools & strategies
  • Improving retention and appreciation of existing customer through customer centric designed processes
  • Building up a foundation to upscale the organisation through re-engineering and innovative process improvement projects
  • Getting buy-in with customers and staff through the right leadership from the top
  • Lessons in achieving sustainable change

Kiwibank: Achieving business transformation through customer centric experience design and innovation

In this presentation from PEX NZ 2016 Steve Ferguson General Manager Strategy & Transformation at Kiwibank explores:

  • Defining programs with staff and customer at the centre of design
  • Enhance customer experience through innovative process excellence tools & strategies
  • Improving retention and appreciation of existing customer through customer centric designed processes
  • Building up a foundation to upscale the organisation through re-engineering and innovative process improvement projects
  • Getting buy-in with customers and staff through the right leadership from the top
  • Lessons in achieving sustainable change

BUPA - Transforming Culture and Preparing for Automation

With digitisation and customer expectations dramatically changing the focus of process excellence professionals, there has been a focus shift within operations. 

Flexibility over standardisation and people rather than process are now the focus, bringing business improvement to the forefront and adopting new methodologies to improve efficiencies, increase productivity and create overall customer centricity.

Ahead of Process Excellence New Zealand 2017 we chat to Kellie King, Head of Lean Transformation at BUPA Australia & New Zealand. Kellie explores BUPA’s new process improvement techniques and also shares how BUPA is readying themselves for a shift into robotic process automation.
 

Fast Track Your Attendance

Fast Track Your Attendance

Want to fast track your registration to PEX NZ 2017? It's easy - just download, fill out this form and send it to registration@iqpc.com.au

Articles

Designing Excellence: a Look at BNZ’s Breakthrough Efficiency Program

Ahead of Process Excellence New Zealand 2017 we chat to Willem Acker, Manager of Business Design and Operational Excellence at BNZ. Willem shares the design process behind BNZ’s new efficiency program and shares the positive impact the program is having on staff and customers alike.

Transcript

Inland Revenue - Creating a Culture of Continuous Improvement

Ahead of Process Excellence New Zealand 2017 we look back on this key presentation from PEX Week Australia 2016 by Darren Lee, Continuous Improvement Manager at Inland Revenue NZ. In this presentation, Darren shares The Inland Revenue story and delves into their eight year business transformation which has strategically shifted focus to create the ‘Inland Revenue of the Future.’ 

The Inland Revenue Story: Creating a Culture of Continuous Improvement

Ahead of Process Excellence New Zealand 2017 we look back on this key presentation from PEX Week Australia 2016 by Darren Lee, Continuous Improvement Manager at Inland Revenue NZ. In this presentation, Darren shares The Inland Revenue story and delves into their eight year business transformation which has strategically shifted focus to create the ‘Inland Revenue of the Future.’