Improving and building State Services with the customer at the centre of our thinking

Improving and building State Services with the customer at the centre of our thinking
In this presentation from PEX NZ 2016 Dan Eaton, Director Continuous Improvement at State Services Commission and Duncan Boennic, Chief Operating Officer at Education Payroll Ltd  explore:
  • Seeing government services and understanding performance from a customer perspective
  • Empowering leaders and staff to make improvements “in the work”
  • Using a ‘systems thinking’ lens when designing and implementing sustainable change
  • Spreading a culture of continuous improvement across the State Services by building leadership capability

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