Bupa Transforming Culture And Preparing For Automation
BUPA - Transforming Culture and Preparing for Automation
With digitisation and customer expectations dramatically changing the focus of process excellence professionals, there has been a focus shift within operations.
Flexibility over standardisation and people rather than process are now the focus, bringing business improvement to the forefront and adopting new methodologies to improve efficiencies, increase productivity and create overall customer centricity.
Ahead of Process Excellence New Zealand 2017 we chat to Kellie King, Head of Lean Transformation at BUPA Australia & New Zealand. Kellie explores BUPA’s new process improvement techniques and also shares how BUPA is readying themselves for a shift into robotic process automation.
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