Transforming the organisation by creating a culture that embraces CI – How we lead, manage andimprove

In this presentation from PEX NZ 2016 Darren Lee, Continuous Improvement Manager at Inland Revenue explores:

Understanding the impact of organisational culture on organisational performance
Shifting an organisation by creating a culture that embraces continuous improvement
Building a culture through a ‘bottom-up’ approach
Developing a culture through the right leadership – how leadership makes or breaks culture
It’s all about the customer, or is it…?

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