20 - 22 March, 2017 | Rydges Auckland, New Zealand

Anna Larras


Principal Advisor Continuous Improvement
Inland Revenue


11:30 Panel Discussion: Driving a Continuous Improvement Culture and Influencing Leadership Buy In

  • Tips and tools for imbedding and influencing a culture of continuous improvement
  • How can you create an environment for change and innovation?
  • Discussing how to deal with leadership challenges and the difference between lean and traditional style
  • Driving sustainable results over time and embed continuous improvement into the organisation

13:50 Building Capabilities for a Culture of Continuous Improvement at Inland Revenue

  • Understanding how to embed and sustain a continuous improvement culture across front line teams
  • Articulating what great leader-led continuous improvement looks like in practise
  • Implementing a leader-led measurement framework to drive top-down accountability, rich discussions and tangible opportunities for improvement
  • Identifying operational barriers to a continuous improvement culture and developing self-serve resources to overcome these


Check out the incredible speaker line-up to see who will be joining Anna.

Download The Latest Agenda