Renee Urlich
Business Improvement Specialist
New Zealand Transport Agency
Check out the incredible speaker line-up to see who will be joining Renee.
Download The Latest AgendaConference Day Two: Wednesday, 22 March 2017
Saturday, November 3rd, 2018
14:30 How the NZ Transport Agency created a Customer Centric Approach in a Digital World and Embedded a Continuous Improvement Culture
- Creating a Customer Centric Approach to Enable IT to be Responsive in a Digital World
- An overview of the journey and the challenges that were faced including the learning’s they gained
- Creating and embedding a continuous improvement culture within IT
- Addressing the challenges faced with CI culture and the methods and approach they introduced