20 - 22 March, 2017 | Rydges Auckland, New Zealand

Renee Urlich


Business Improvement Specialist
New Zealand Transport Agency


14:30 How the NZ Transport Agency created a Customer Centric Approach in a Digital World and Embedded a Continuous Improvement Culture

  • Creating a Customer Centric Approach to Enable IT to be Responsive in a Digital World
    • An overview of the journey and the challenges that were faced including the learning’s they gained
  • Creating and embedding a continuous improvement culture within IT
    • Addressing the challenges faced with CI culture and the methods and approach they introduced


Check out the incredible speaker line-up to see who will be joining Renee.

Download The Latest Agenda