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20 - 22 March, 2017 | Rydges Auckland, New Zealand
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Willem Acker


Manager – Business Design and Operational Excellence
BNZ

Check out the incredible speaker line-up to see who will be joining Willem.

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Conference Day Two: Wednesday, 22 March 2017

Saturday, November 3rd, 2018

09:50 Designing a Breakthrough Efficiency Improvement Programme through Business Model Testing

  • How BNZ designed a breakthrough efficiency programme with significant (up to 50%) improvement in fulfillment productivity
  • Understanding the concept and approach for implementing the testing model
  • Differentiating the customer experiences and what this means for the company
  • Measuring capacity individually at team level and using the information to drive performance