Presentations

Transforming the organisation by creating a culture that embraces CI – How we lead, manage andimprove

Transforming the organisation by creating a culture that embraces CI – How we lead, manage andimprove

In this presentation from PEX NZ 2016 Darren Lee, Continuous Improvement Manager at Inland Revenue explores:
  • Understanding the impact of organisational culture on organisational performance
  • Shifting an organisation by creating a culture that embraces continuous improvement
  • Building a culture through a ‘bottom-up’ approach
  • Developing a culture through the right leadership – how leadership makes or breaks culture
  • It’s all about the customer, or is it…?
Improving and building State Services with the customer at the centre of our thinking

Improving and building State Services with the customer at the centre of our thinking

In this presentation from PEX NZ 2016 Dan Eaton, Director Continuous Improvement at State Services Commission and Duncan Boennic, Chief Operating Officer at Education Payroll Ltd  explore:
  • Seeing government services and understanding performance from a customer perspective
  • Empowering leaders and staff to make improvements “in the work”
  • Using a ‘systems thinking’ lens when designing and implementing sustainable change
  • Spreading a culture of continuous improvement across the State Services by building leadership capability
Balancing process excellence with business as usual (BAU)

Balancing process excellence with business as usual (BAU)

In this presentation from PEX NZ 2016 Jane Winterman Group Business Improvement Manager at New Zealand Post explores:
  • Creating a healthy balance through efficient time management and effective planning
  • Achieving more resources and time by getting more cross-functional and executive support
  • Creating an understanding on executive level through education about how cultural continuous improvement would look like
  • Making transformations more effective and efficient by providing the right education and training
Achieving business transformation through customer centric experience design and innovation

Achieving business transformation through customer centric experience design and innovation

In this presentation from PEX NZ 2016 Steve Ferguson General Manager Strategy & Transformation at Kiwibank explores:
  • Defining programs with staff and customer at the centre of design
  • Enhance customer experience through innovative process excellence tools & strategies
  • Improving retention and appreciation of existing customer through customer centric designed processes
  • Building up a foundation to upscale the organisation through re-engineering and innovative process improvement projects
  • Getting buy-in with customers and staff through the right leadership from the top
  • Lessons in achieving sustainable change
Building Lean capability, engagement and empowerment of staff

Building Lean capability, engagement and empowerment of staff

In this presentation from PEX NZ 2016 Jo Crowley Business improvement Lean Specialist, Transformation Office at Auckland City Council explores:
  • Defining programs with staff and customer at the centre of design
  • Enhance customer experience through innovative process excellence tools & strategies
  • Improving retention and appreciation of existing customer through customer centric designed processes
  • Building up a foundation to upscale the organisation through re-engineering and innovative process improvement projects
  • Getting buy-in with customers and staff through the right leadership from the top
  • Lessons in achieving sustainable change
Gaining a competitive advantage by developing a strategic capability across the organisation

Gaining a competitive advantage by developing a strategic capability across the organisation

In this presentation from PEX NZ Thane Haarhoff Continuous Improvement Coach at HealthAlliance explores:
  • Achieving continuous improvement through collaboration across business units
  • Driving innovation and achieving agility through redesigning organisational structures
  • Establishing sustainable capabilities by understanding the kind of design that supports the business model and strategy
  • Preparing staff to drive business performance through training and coaching